Divx Direct - June 18, 1999 Edition
The following text is copyright © 1999-2003 Digital Video Express, L.P.
======================================= Divx Direct Newsletter - June 18, 1999 ======================================= **Divx Announces Operations Closing** **Divx Discs To Work Through 2001** **Maintaining Your Divx Account** **Refunds Available For DivxSilver Discs** **Outstanding DivxFlix Orders** **Get $100 Cash Rebate On Your Divx Player** **Valuable Information For Circuit City Customers** **Policy For Other Divx Retailers** ================================== Divx Announces Operations Closing ================================== On Wednesday, Digital Video Express announced that it will cease marketing of the Divx home video system and discontinue operations. We regret that we have had to make this decision. The Divx feature has always been embraced by our customers, and we have appreciated the opportunity to provide what we continue to feel was a convenient and affordable renting option. Unfortunately, despite strong support from our customers, Divx has been unable to obtain sufficient movie studio support to ensure an adequate and up-to-date selection of movie titles, or the retail distribution necessary to provide convenient disc purchase options as originally envisioned. Without support in these essential areas, we cannot adequately serve you, our customer, or create a viable business. Effective yesterday, June 16th, Divx will no longer register new customers. Existing, registered customers will be able to view discs during a two-year phase-out period. ================================ Divx Discs To Work Through 2001 ================================ All Divx discs can be viewed on registered players anytime between now and June 30, 2001. Subsequent viewings also will be available during that period. Circuit City has reduced the price of all Divx discs to $1.99. For that price, consumers will continue to receive a 48-hour viewing period that begins when they insert the disc into a registered Divx-featured player, but all viewing periods must now be completed by the June 30, 2001, date. ============================== Maintaining Your Divx Account ============================== The Divx Customer Satisfaction Center will remain open through June 30, 2001, to service existing customers and their accounts. During this time, you will be able to change any account information, including name, address, credit card, and phone. You will also be able to add additional Divx players to your account. To contact the Customer Satisfaction Center, call 1-888-456-DIVX. ======================================= Refunds Available For DivxSilver Discs ======================================= Discs can no longer be upgraded to unlimited viewing, known as DivxSilver. Customers who have converted discs to DivxSilver can continue viewing the discs until June 30, 2001, or receive a full refund of the conversion price if requested prior to September 30, 1999. All Silver refunds must be requested by calling the Divx customer service center at 1-888-639-3489. ============================ Outstanding DivxFlix Orders ============================ If you have recently placed an order through DivxFlix, our on-line store, your order has been processed, and you should receive your order in less than one week. If your order contained Advance Sale or Backordered items, we may still be able to fulfill your order. We will be sending out e-mails to all customers with outstanding orders to confirm the status of your order (you should receive your e-mail by Tuesday, June 22). If you have any further questions, please call 1-888-456-DIVX. ========================================= Get $100 Cash Rebate On Your Divx Player ========================================= Divx wishes to ensure that all customers receive a refund for the added cost of the feature, that the refund process is smooth and convenient, and that all customers remain satisfied with their overall experience. For that reason, Divx has developed the following pricing, rebate and product return procedures for Divx customers: Digital Video Express is providing via mail a $100 cash rebate to all Divx customers who purchased Divx players prior to June 16, 1999. Your Divx-featured DVD player is a fully functional DVD player and will continue to operate as such; the rebate will compensate for the maximum added retail price of the Divx feature. Rebate forms are available in Circuit City stores or at http://www.divx.com/rebateform.htm. ================================================ Valuable Information For Circuit City Customers ================================================ **$1.99 Divx Disc Closeout Sale** All Circuit City stores are currently selling their inventory of Divx discs at the discounted rate of $1.99. Divx discs will play on all currently registered Divx players through June 30, 2001. **Prices Lowered on All Divx/DVD Players** Circuit City has reduced the price of all Divx-featured DVD players. The normal 30-day low price guarantee and the 30-day product return policy will be extended to 60 days from date of purchase for all Divx-featured players purchased at Circuit City prior to June 16, 1999. Customers who have purchased players within the last 60 days may choose the $100 rebate, the new lower price, or an exchange or refund. Circuit City store associates will be happy to assist you with the rebate, refund or exchange process. ================================ Policy For Other Divx Retailers ================================ At this time, other Divx retailers have not yet communicated their refund, return, and exchange policy for Divx players. If you purchased your Divx player at a non-Circuit City location, please see your store for details. ========== Thank You ========== We truly value the support our customers have shown during the past year, and we are very disappointed that Divx and Circuit City can no longer make the Divx feature available. Should you have any additional questions, please feel free to contact our consumer affairs specialists at 1-800-251-2665